RETURNS TERMS AND CONDITIONS

The following is applicable only to orders placed via this website.

Once received, goods that are not of satisfactory quality, not as described or are simply unwanted may be returned for a full refund. Simply return the goods in their original condition within 7 days of receipt. Please click ACCOUNT -> MY ORDERS -> APPLY TO RETURN & REFUND.

Please note that the initial Delivery charges (if any were applied) are only refundable for faulty goods, goods not as described or incorrect goods.

Please allow up to 20-30 days for your refund to be processed from the day you return the goods to us. Goods purchased in currencies other than UK Pounds Sterling, Euros, US Dollars, Danish Kroner and Russian Rubles will be refunded in local currencies at your bank or card issuers exchange rates.

EXCHANGES

It is not possible to exchange goods purchased on this website through our returns warehouse. Please see our returns restrictions below for products that cannot be exchanged or returned.

RETURNS RESTRICTIONS

Sale goods cannot be returned for special discount reasons.

And pierced products (such as earrings), intimate hosiery, intimate apparels, confectionery and cosmetic products cannot be returned for hygiene reasons.

HOW TO RETURN YOUR GOODS

We offer an easy way to return all or part of your order. Please check

ACCOUNT->MY ORDERS->APPLY FOR RETURN & REFUND

For more details about RETURN & REFUND policy, please click here.

RETURNS BY POST

You may return unused products within 7 days from receiving the goods with your Return Number. Once your return application has been confirmed, you will get a Return Number and the address to return from us.

Your items don’t need to be in the original packaging as long as they’re securely packaged.

With your Return Number, take your parcel to a Post Office or parcel depot and, where possible, obtain a Certificate of Postage/receipt. You should upload the order number unto our website ACCOUNT->MY ORDERS-> Order Number Of Returned Goods, and retain the receipt until your refund is processed.