Can I track my order?

Tracking is available for all delivery services. You’ll receive a confirmation email once your order is on its way to you, with a tracking link for your parcel so you can follow its journey. And also you can track the order on website once the order status changes to PROCESSING:  ACCOUNT -> MY ORDERS -> TRACK MY ORDER

My order has not been delivered. What can I do?

If your estimated delivery date has passed and you haven’t received your order, just click here so our Customer Services team can help you. The fastest option is to email on

I am missing an item from my order. What should I do?

We’re sorry to hear you are missing an item from your order. Please contact our Customer Services team who will be happy to help you. The fastest option is to email on

Do you offer an Express Delivery service?

We offer express delivery to 215 countries worldwide.

Placing an order

Can I cancel or amend an order once it has been placed?

YES! When you regret within 24 hours after making an order. You can contact with the customer service to confirm if the product has already been prepared.  If the product has not yet been prepared, it’s ok to delete the order and get the refund or just amend the order.

Do you offer a gift wrapping service?

Unfortunately, we do not have the facilities to gift wrap or include a gift message with any of our orders. Please note, all orders will be sent with a despatch note inside the parcel. This needs to be included in the parcel as it is your proof of purchase.

Refunds and returns

What is your refund policy for items purchased from the website?

Minimaslim is happy to offer a return and refund on any perfect merchandise (faulty goods, goods not as described or incorrect goods) returned within 7 days from receiving the goods, except for Pierced products (such as earrings, hosiery, intimate apparels, confectionery and cosmetic products cannot be returned for hygiene reasons.

For more information,  to see our return policy and some restrictions.

If I return an item to you, is my postage refunded?

The initial and returned postage and packaging charge is only refundable for faulty goods, goods not as described, incorrect orders or orders cancelled timely.

My payment card has changed/expired. How will I receive my refund?

Minimaslim is required to process all refunds to the original payment method applied when you placed your order. This is the case even if the payment card used has now expired, or your account has been closed or cancelled. Normally, in this case a refund will automatically be processed to the same account. If you have another payment card with the same issuing bank, they can typically apply the refund to your new card. If you no longer have a credit card with that bank, as an alternative they may be able to issue your refund by cheque.

How can I exchange an item purchased on the website?

Regrettably, we cannot currently exchange items at our warehouse. Pierced products, intimate apparels, hosiery, confectionery and cosmetic products cannot be returned for hygiene reasons.

Can I return earrings, intimate apparels, hosiery, cosmetics or confectionary

Unfortunately, we cannot accept returns of these items due to hygiene reasons.

One of my items has been cancelled? Why did this happen?

Items can be cancelled if there was an issue with locating stock or we could not process your payment details. No money will be taken for these items but if you have any questions please contact our customer services team, the fastest option is to email on


What is ‘Verified by Visa’ or ‘MasterCard Secure code’ and do I have to sign up for it?

In order to place an order on the website, your card may need to be registered for one of the above. For further information please visit our security page or, alternatively, please contact your card provider.

How can I pay on the Minimaslim website?

We are happy to offer our customers such payment options as credit card, paypal and amazon payment.

Will I need to pay any custom fees when receiving my order?

Customs fees vary from country to country. Unfortunately we are unable to offer this option on standard delivery for the majority of markets. If you have any queries on what custom’s charges may be applicable to your order, please contact our customer services team, the fastest option is to email